What's Included
Spreadsheet template previewed below. Full XLSX diagnostic model available on download.
01 · Integration & Connectivity
Evaluates data synchronisation across LMS, HR, and payroll platforms, API documentation depth, real-time reporting dashboards, remote connectivity reliability, and third-party plugin dependencies.
02 · Operational Workflow
Assesses onboarding cycle efficiency, credentialing and certification tracking, task automation triggers, approval and exception handling, and role-based permissions governance.
03 · User Experience & Adoption
Measures cross-platform navigation ease, mobile app usability, offline capability, end-user support accessibility, alert effectiveness, and active system adoption metrics.
04 · Compliance & Risk
Audits alignment with regulatory standards (ASQA, AQF, Section 508/ADA), data privacy controls, audit trail integrity, certification expiry tracking, and incident exception workflows.
Diagnostic & Scoring Framework
- 5-Point Friction Rating System: Quantitative scoring from 1 (Severe Friction) to 5 (Optimised Flow) across 20 key operational checkpoints.
- Evidence & Action Mapping: Dedicated fields to document system logs, operational evidence, required remediation steps, and priority levels (High, Medium, Low).
- Prioritisation Matrix: Directly maps identified friction points into Tier 1 (configuration fixes), Tier 2 (integration rebuilds), and Tier 3 (platform migrations).